Jadiking Malaysia Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to personal data processed in connection with the official Jadiking Malaysia website, registered accounts, platform features, support services, promotions, transactions and related communications.

References to “Jadiking Malaysia”, “Jadiking”, “we”, “us” or “our” refer to the Jadiking Malaysia platform operator responsible for the relevant processing activity.

References to “user”, “member”, “you” or “your” refer to an individual who visits, registers for or uses the platform.

This Privacy Policy should be read together with the Jadiking Malaysia Terms and Conditions and any specific privacy notice provided when particular information is requested.

2. Official Website and Privacy Contact

The official Jadiking Malaysia website is:

Privacy enquiries, access requests and correction requests should be submitted through the official live chat available on the Jadiking Malaysia website.

Users should confirm that they are using the official domain before entering personal, account or transaction information.

3. Personal Data We May Collect

The personal data collected will depend on how you access and use Jadiking Malaysia.

Jadiking Malaysia should collect only the information reasonably required for the relevant purpose.

4. How Personal Data Is Collected

Personal data may be collected:

• When you create or update an account.
• When you log in or use platform features.
• When you submit a deposit or withdrawal request.
• When you participate in a promotion, mission or reward programme.
• When you communicate with support through live chat.
• When you submit information for identity or account verification.
• Automatically through cookies, logs and analytics technologies.
• From service providers involved in platform operations or transactions.
• From fraud-prevention or security checks where permitted.

Where information is obtained from another source, it should be used only where there is a proper operational, contractual, consent-based or legal reason to do so.

5. Why We Process Personal Data

Personal data may be processed to:

• Create, administer and maintain user accounts.
• Authenticate users and support login access.
• Provide games, promotions, rewards and platform features.
• Process and review deposit or withdrawal requests.
• Confirm identity, account ownership and eligibility.
• Respond to support enquiries and complaints.
• Protect users, accounts and the platform from fraud or misuse.
• Investigate suspicious, duplicated or unauthorised activity.
• Maintain transaction, account and security records.
• Improve platform functionality and mobile experience.
• Measure website usage and technical performance.
• Send essential account, security or service communications.
• Provide promotion information where permitted.
• Meet applicable legal, regulatory or operational requirements.
• Establish, exercise or defend relevant legal rights.

Personal data should not be used for a materially unrelated purpose without an appropriate basis or additional notice.

6. Account and Transaction Verification

Jadiking Malaysia may request information needed to confirm an account holder’s identity, eligibility, account ownership or transaction details.

Verification may be required:

• During or after registration.
• When account information changes.
• When a transaction requires additional review.
• When account ownership is uncertain.
• When suspicious or unusual activity is detected.
• When a promotion requires an eligibility check.
• When needed to protect the user or platform.

Users should provide only genuine, accurate and current information. Sensitive information should be submitted only through an official and appropriate process.

7. Cookies and Similar Technologies

Jadiking Malaysia may use cookies, pixels, local storage, server logs and similar technologies to operate and improve the website.

These technologies may be used to:

• Maintain sessions and login functionality.
• Remember preferences.
• Support website security.
• Identify technical errors.
• Measure visits and page performance.
• Understand how visitors navigate the website.
• Evaluate platform and campaign performance.

Some cookies are necessary for the website to function. Other cookies, including analytics or marketing cookies, should be used in accordance with the choices and controls made available to users.

Users may be able to control cookies through their browser settings. Disabling necessary cookies may affect login access or other platform functions.

8. Analytics

Jadiking Malaysia may use analytics services to understand website traffic, user navigation, technical performance and content effectiveness.

Analytics information may include pages viewed, time of access, approximate location derived from an IP address, device information, traffic source and interactions with website features.

Analytics information should be used to improve website performance, user experience, content organisation and platform operations.

9. Communications and Marketing

Jadiking Malaysia may use contact information to send communications relating to:

• Account registration and access.
• Security or verification.
• Transactions and support cases.
• Important platform changes.
• Current promotions or member programmes where permitted.

Users may request that direct-marketing communications stop. This does not prevent Jadiking Malaysia from sending essential account, security, transaction or service notices.

10. When Personal Data May Be Disclosed

Jadiking Malaysia does not need to disclose personal data publicly in order to operate the platform. Information may, however, be shared with appropriate recipients where necessary for a legitimate platform purpose.

Recipients may include:

• Platform hosting and technology providers.
• Payment and transaction-service providers.
• Game or platform-service providers.
• Live-chat and customer-support providers.
• Identity, security or fraud-prevention providers.
• Analytics and website-performance providers.
• Professional advisers where reasonably necessary.
• Relevant Jadiking Group operational teams where required.
• Authorities or other parties where disclosure is lawfully required.
• A successor entity following a genuine business reorganisation or transfer.

Service providers should receive only the information needed to perform their relevant function and should be subject to appropriate privacy and security obligations.

11. International Processing and Data Transfers

Some technology, hosting, analytics, support, game or transaction providers may process information from locations outside Malaysia.

Where personal data is transferred or made accessible internationally, Jadiking Malaysia should take reasonable steps to ensure that the transfer is handled in accordance with applicable requirements and appropriate safeguards.

The location of a service provider may change as platform systems and operational providers are updated.

13. How Long Personal Data Is Retained

Personal data should be retained only for as long as reasonably necessary for the purpose for which it was collected or for an applicable operational, security, dispute or legal requirement.

Retention periods may depend on:

• Whether an account remains active.
• The nature of the information.
• Transaction and payment-record requirements.
• Security, fraud-prevention and dispute needs.
• Support-case history.
• Applicable legal or record-keeping obligations.

Information that is no longer reasonably required should be deleted, anonymised or otherwise handled in accordance with applicable retention procedures.

14. Accuracy of Personal Data

Users should provide accurate, complete and current account information.

Users should contact official live chat when personal information requires correction or when account details have changed.

Jadiking Malaysia may request reasonable information to confirm identity before changing important account details.

15. Your Privacy Rights

Subject to applicable requirements and any lawful limitations, users may request:

• Information about whether their personal data is being processed.
• Access to personal data held about them.
• Correction of inaccurate, incomplete or outdated information.
• Withdrawal of consent where processing depends on consent.
• Prevention of processing likely to cause unwarranted damage or distress.
• Prevention of processing for direct-marketing purposes.
• Review of certain significant automated decisions where applicable.

A request may be subject to identity verification, legal limitations, record-retention requirements and information needed to protect other users.

Withdrawing consent may affect the availability of services that require the relevant information.

16. How to Make a Privacy Request

Privacy requests should be submitted through the official live chat on the Jadiking Malaysia website.

1. Open official live chat Access live chat only through the official jadiking.my website.
2. State that the enquiry concerns privacy Explain whether you are requesting access, correction, withdrawal of consent or another privacy action.
3. Provide sufficient account information Provide the registered username or account identifier needed to locate the relevant information.
4. Complete reasonable identity checks Additional verification may be required before personal data is disclosed or changed.

Do not send your account password or one-time verification code in a general live-chat message.

17. Automated Processing

Jadiking Malaysia may use automated systems to support account security, fraud detection, promotion eligibility, transaction review, platform personalisation or operational monitoring.

Automated indicators may be used to identify activity requiring further review. Where an important decision significantly affects a user, additional human review should be available where required and reasonably applicable.

18. Information About Other People

Users should not submit another person’s personal data unless they are authorised to do so and the information is genuinely required for an appropriate purpose.

Users must not upload another person’s identity document, payment details, private communication or account information without proper permission.

19. Age Restrictions

Jadiking Malaysia is intended only for eligible adults who meet the applicable minimum-age requirements.

The platform is not intended to knowingly collect personal data from persons who are not legally eligible to use the services.

An account may be restricted while age or eligibility concerns are reviewed.

20. Third-Party Websites and Services

The Jadiking Malaysia website may contain links to or integrate services operated by third parties.

Third-party websites and services may have their own privacy policies, cookies, security practices and data-processing procedures.

Users should review the relevant third-party privacy information before providing personal data outside the official Jadiking Malaysia platform.

21. Data Incidents

Where Jadiking Malaysia becomes aware of a personal-data security incident, the matter should be reviewed and reasonable steps taken to contain, investigate and address the issue.

Affected users or relevant authorities should be notified where such notification is required by applicable rules.

Users who suspect unauthorised access to their account should change their login credentials where possible and contact official live chat promptly.

22. Changes to This Privacy Policy

Jadiking Malaysia may update this Privacy Policy when platform features, service providers, data practices, legal requirements or security procedures change.

The latest version will be published on this page with an updated effective or last-reviewed date.

Additional notice may be provided where a change materially affects how personal data is processed.

23. Contact Jadiking Malaysia About Privacy

To make a privacy enquiry or request, open the official live chat through:

When contacting live chat, state clearly that the enquiry concerns personal data or privacy so that it can be directed appropriately.

Jadiking Malaysia and Jadiking Group

Jadiking Malaysia operates as an online entertainment brand within the Jadiking Group ecosystem.

Personal data should be shared within the group only when reasonably required for platform operation, security, administration, support or another properly disclosed purpose.

Related Jadiking Malaysia Information